Use USPS for all international deliveries. The orders usually are dispatched within 24 -48 hours(if in stock) from the order date. Customer need to make sure the correct shipping address with which floor details needed !! After the goods are dispatched, if tracking information update(usually within 3 days), we will provide you a tracking number for tracking online. If you didn't receive shipping notification letter, please check your junk mail box or contact us.The order usually take 10-15 days to your door, please understand first.
you wish to cancel your order, pls email us immediately. Shipped orders
cannot be cancelled. Hope you can understand. Thank you.
In the occasional event of manufacturing faults, would replace/repair the products at no cost to the customer.To return an item, you must email us and inform us of the reason fist. We will then provide you with further instructions about our shipping information. Goods must be returned unuesd and contain all the original packaging and labels. After receiving the return goods, we will refund your full payment.
exchange a product, you must email us and inform us of the reason. We
will then provide you with further instructions about our shipping
information. The goods can be exchanged under the circumstances of
unuesd and in the original condition with all the original packaging and
labels. When returning an item for an exchange, please ensure that your
name, address, phone number and instructions are clearly indicated.
We strongly recommend that you use traceable shipping. If your goods lose on the road, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days.
We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. Within 30 days you can enjoy return service, over the period required we will not to return or exchange. The shipping cost of returns & exchanges is charged by the customers.
You don't need to pay extra money for the insurance. The shipping company will be responsible for all the items they undertake. Over 99% of the items will be delivered safely. In case your item get lost or damaged, we will be responsible for half the loss.